Cancellations and refunds

  • Cancellations can be made either online or by contacting our office on 0800 938 299

  • Cancellations advised prior to 4.00pm the day before delivery will be refunded less a $15.00 administration fee

  • Late cancellations advised on the day of delivery will be refunded less a $40.00 administration fee

  • Should you prefer to reschedule or transfer your payment to a credit on your account, no administration fee will be deducted

  • If our truck arrives at the address and is unable to deliver, an $85.00 Callout Fee may apply



Customers can reschedule their bookings online up to 24 hrs prior to delivery date (subject to availability).  Rescheduling within 24 hrs of delivery date can be done through the office by calling 0800 938 299.